FAQs

  • 3D printing is a revolutionary manufacturing process that builds physical objects layer by layer from digital models. It allows for precise and customizable production of various items using a range of materials.

  • We use a variety of materials, including PLA for non-water contact items and PETG for water contact items.

  • Our production time varies based on the type of product and any customization involved. Typically, it takes approximately 5 - 7 business days to craft and prepare your order for shipment. For custom orders please expect a longer lead time. Please note that this is an estimate, and actual times may vary based on order volume and complexity.

  • We regret to inform you that we do not accept returns for made-to-order items. Each product is crafted or produced based on specific preferences, making it challenging for us to resell. We encourage you to carefully review and confirm all details before placing a made-to-order purchase. If there are any concerns or issues with your item, please contact our customer service through our contact section and we'll do our best to address and resolve them.

  • To place an order, simply visit our website and upload your 3D model in STL or OBJ format via the contact section. Please include any details that would assist in the print and the size you would like. Our printers are size-limited and we can help assist in determining if it is a project we will be able to complete for you.

  • Once your order is placed, you'll receive regular updates on its status. Additionally, you can log in to your account on our website to track the progress of your order.

  • If you have any concerns or issues with your 3D-printed item, please contact our customer support team. We're dedicated to ensuring your satisfaction and will work to resolve any issues promptly.